Notable Work Experience

Knowledge Management Technical Writer

National Life Group | Montpelier, Vermont | 2019-present

As one of NLG's first full-time technical writers, I am currently engaged in building and supporting formal documentation systems and promoting a culture of knowledge sharing for the first time in this 170-year-old institution's history.

Technical Writer

Virginia Department of Motor Vehicles | Richmond, Virginia | 2017-2019

As the sole technical writer on a federally funded team, I wrote end-user documentation intended for law enforcement agencies across Virginia, support materials for help desk personnel, and IT security policies for internal department auditors.

Technical Writer

Estes Express Lines | Richmond, Virginia | 2013-2016

I designed, maintained, and administered the Estes IT department's wiki communications systems and documented several complex legacy and new in-house applications used by thousands of local and remote employees.

Technical Writer/Trainer

Media General | Richmond, Virginia | 2010-2012

As the solo tech writer in the Digital Media group, I documented complex applications used by hundreds of local journalists and wrote department policies and procedures. I also participated in multiple concurrent Agile teams and led training sessions for new employees.

Elementary School Teacher

Henrico County Public Schools | Henrico, Virginia | 2008-2009

I briefly switched careers and planned, directed, and assessed the daily education of over 20 fifth-grade students. I instituted the first recycling program in the school, maintained the school’s website, and my class had the school's highest standardized test scores at the end of the year!

Technical Communications Coordinator

MYOB US, Inc. | Remote | 1994-2007

I started the technical writing department at MYOB, an accounting software developer, and was a critical player in the company's evolution from printed manuals to XML-based web help systems.

Technical Writing Project Manager

Great Plains Software | Fargo, North Dakota | 1988-1994

At Great Plains (now a division of Microsoft), I managed a 12-person division of the Technical Writing Department, helped formulate and implement department policies and processes, and created vast amounts of printed and online documentation.